Pay your own repair, please.

I met a very rude and demanding customer today and I feel so compel to blog about it. This woman, let's call her Rudetasaurs, demanded her bag to be fix free of charge and ASAP!  Boutiques actually do charge us a nominal sum of money for most repairs. No one gurantee your branded bag won't tear and nobody will repair it free of charge forever.
Secondly, I told her that the bag would be sent for repair and this would take 3 months. She obviously could not accept it and flew off the handle and started raging in the shop. She wanted to bag to be fixed within a week and said I have the right to demand the boutique to get it done quickly.
I told her stictly that there's nothing I can do about it as I am not in charge of the boutique operations and I don't think I wish to make a scene anywhere.

The above was merely a sneak preview of the gist of it.

This is the ugly side of the job which I hate most, dealing with demanding and unreasonable customers. Are people becoming more and more demanding, to the point of being irritating? The more educated we are, the more demanding and unreasonable we become.  We think we are higher being and  deserve to be served like kings and queens.

People tend to look down on sale persons cos they probably think they are lowly educated. By the way, I have a good degree from a reputable university in UK and was from elite school since Primary One. I chose to do sales after 10 years of coperate job. I know of people who are highly educated but chose to be over-qualified hawkers, bakers, hair stylists who run their own business. My sales job is not as glamourous a job as compared to doctors and lawyers. In whatever we do, we have to treat people be it you are the customers or not, with respect.

Oh yes, back to the topic. We have no control how many days or months the boutique takes to repair the bag. You can choose to repair your bags at Master Fix, LeShine, Shukey; they probably take a week or two. And of cos, you are liable for the cost of the repair unless it is manufacture defects.